of our customers leaving a review rated our service good or excellent.
Spent time going through all teh options and our differing requests.
Kassandra, at Bishop Auckland branch, gave us time to adapt the holiday package to suit our needs, she really took time over it.
After picking up the advertisement and contacting the travel agents, everything was very professional and super quick, a response for which I was much impressed and showed professionalism. I have looked on the internet at the tour and am very impressed with the itinerary. Thank you.
We were dealt with by the manager Ms Smith at the bolton town centre store
Even though i had already booked a holiday and paid a deposit she took the care to ring me later and say a discount code had not been applied...thus saving me a considerable amount of money.
this is the sort of top quality service I had forgotten comes with this company- after booking many holidays in the past with Hays
No more Thomas Cook for us, and the indifferent service I have experienced over the last few years
As long as hays can give us a good deal from now on, we intend to book our twice yearly holidays with you.
Served by Emily who was very helpful and knew what we needed. She looked after our little girl and gave her pens and paper to keep her occupied, thanks Emily.
Gavin was great we got the holiday we wanted and cheaper than I could find it
Kelagh was excellent. She phoned me back more than once after checking out my request.
Charlotte from the Billingham office was extremely helpful
Stephanie Pitcher at Hays always provides excellent customer service.
All staff I contacted on the phone were so helpful and never rushed . They offered suggestions and their expertise in a friendly manner. I couldn’t have booked this holiday without them. Thank you.
The customer service was brilliant, the lady I spoke to Gill was very kind and helpful. All my questions were answered and everything that needed to be explained was explained- even the things I never even thought to think about at this point.
Not only that, but the deals Hays Travel offer are brilliant. I recommend them to look on the Facebook page all the time.
we always find thirsk branch very helpful in all aspects.
I spoke to a very nice woman called Diane, that helped me book my holiday with Hays Travel. I couldn't fault her at all, she looked in to everything I asked to get me the best deal. Also she informed me that the particular holiday I wanted to book at first wasn't going to be ATOL protected, therefore she helped me find one which was, which was a great help. Looking forward to my first holiday to the Big Apple thanks to Hays Travel and Diane!
Always friendly and efficient.
Always very helpful, never disappointed
Very helpful and efficient, Amy has looked after us very well.
Great service booking my holiday with Hays Teavel. Kayleigh made it a very easy and pleasant experience thank you!
The staff in hayes made us feel welcome and did their best to find a good deal for us
Helpful and friendly staff, made booking our holiday easy and stress free.
Was quoted a price for holiday but we found same holiday on jet2 website and Hayes equal led it . Am happy with the service from store staff
could not ask for anything better
Sarah was very helpful and efficient in helping me make the holiday booking
Good information given by Hays Romsey shop which was accurate and well presented during our visit when we booked our holiday
Excellent service and knowledge from Claire.
Very helpful and pleasant staff
Excellent service Vicky was really helpful with our booking , I will be using Hays Travel again in the furture
We use hays travel in prenton for all our holidays and they always give us an excellent service
Would not book anywhere else always had very good service from everyone at connahs quay branch
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