To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:
Customer Services on: 0844 277 9900.
Lines are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.
If you need to contact us in writing, please send your correspondence to:
Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE
To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0844 277 9900.
Lines are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.
