Contact us

By telephone

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat-Sun 9am - 7pm.

By post

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

By email

customer.services@hays-travel.co.uk

To find your nearest Hays Travel retail branch, Click here
For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Lines are open 7 days a week, Mon-Fri 8am - 9pm, Sat-Sun 9am - 7pm.

 
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Already booked
or need help?
Call customer services on
0333 033 9985
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