By telephone:

To make an enquiry about an existing booking or to pay the balance of your holiday, please make sure you have your booking reference ready and call:

Customer Services on: 0844 277 9900.

Lines are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.

By post:

If you need to contact us in writing, please send your correspondence to:

Customer Services,
Hays Travel Ltd,
28 Olive Street,
Sunderland,
Tyne and Wear,
SR1 3PE

By email:

Find your nearest Hays Travel retail branch:

For special assistance:

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0844 277 9900.

Lines are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.