Chester-le-Street Branch Manager: Susan Cranston | Opened: 1996 | ABTA: E9022

90 Front Street, Chester-le-Street,
County Durham DH3 3BB


Tel: 0191 3873495

View our Chester branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:30am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm

Chester-le-Street branch profile

Welcome to the Chester-le-Street branch of Hays Travel.

I have got 35 years working in travel, 33 as a manager, and 2 years with Hays Travel. I have many favourite destinations; amongst them are Barbados, Florida and Tenerife. Our assistant manager is Grace Shanks who has been with Hays Travel for 4 years and has got 8 years of travel experience. Her favourite places to travel are Thailand and Dubai. Emma Ingleby has been with Hays for 17 years and loves Disney Paris. Our foreign exchange consultant is Gemma Foreman who has been in the travel industry for 10 years – all of which with Hays, Gemmas favourite destination is Las Vegas. Danielle Walton has been with us for 3 months and has got 8 years of experience, she loves to travel to Majorca and Sardinia. With over 15 years of experience is Karen Herron who has been with is for 2 years – her favourite place to travel to is Spain. Brand new to Hays is Suzanne Miller who was in the travel industry 13 years ago but has returned.

From last minute deals to UK getaways, city breaks to cruises, we aim to find you the best holiday to match your specific needs. And, when it comes to your holiday money, we’ll offer you competitive rates in our bureau de change.

How we engage with the local community

Heel & Toe is a charity that is extremely close to our hearts, which helps children in the community with cerebral palsy. We have regular visits to their local branch to meet and interact with the children.

We try to do a little bit of everything for this worthy cause; from keeping a donation tin in the shop for loose change, to arranging events.

Our recent fundraising day trip to Whitby featured a raffle with prizes and an entertainment journey there and back. Even the local Santander Bank branch got involved by very kindly matching the total amount of everything we’d raised! This meant we were able to donate £502.00, which we couldn’t have done without the fantastic generosity of our customers and local businesses.

I have also teamed up with my local secondary school where I attend end of year presentations, career talk days and the school field trip meeting with parents to help with the currency requirements.

Branch location

Why not come in and see us? We're easy to find, in the middle of Front Street, opposite the Lampton Arms.

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