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Bishop Auckland Branch Manager: Lorraine Smith | Opened: 1999 | ABTA: G7302

88 Newgate Street, Bishop Auckland
County Durham DL14 7EQ


Tel: 01388 663777

View our Bishop branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:30am - 5:30pm
Wednesday9:00am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm
Sunday11:00am - 4:00pm

Bishop Auckland branch profile

Welcome to Hays Travel Bishop Auckland, I have worked for the company for almost two years now but I have worked in travel for over 10 years, its great working in a branch were you see so many regular faces and it’s also great welcoming new customers into the branch too. We are a strong team and always go the extra mile for our customers making sure that they have the best experience leading up to their holiday and whilst they are away too.

Lisa our assistant manager started with the company 18 years ago and is our branch cruise specialist. She has been on many cruises herself and can find customers the best cruise to suit their needs. Denise has been with the company for a total of 17 years and is well known to all customers in the branch. She is very knowledgeable and can recommend customers the best destination for them. Shannon joined us from our Spennymoor branch a year ago and is full of knowledge when it comes to Mexico and can recommend the best long haul destination for her customers.

Hannah is now signed off the second year of her apprenticeship. She is always smiling and goes out of her way to find customers the perfect holiday. Amanda joined us from our Sedgefield branch. Her favourite destination is Tenerife; she is the person to come to if you were planning a holiday here as she can tell you all about it. Declan is in the second year of his apprenticeship. His favourite destination is Disneyland Paris, he has been around 12 times and can tell you everything you need to know.

Matthew is our foreign exchange consultant, he can recommend customers the best currency to take away with them on holiday. Amy is our first year apprentice and is looking forward to getting to know our customers.She is excited to see what the future holds in her career.

We offer more choice in holidays than any other agents on the high street, from uk breaks and beach holidays to your perfect long haul escape or cruise we can find the best holiday to suit your needs, we care about our customers and make sure that they leave feeling happy and looking forward to their holiday. We love to hear back from customers knowing that they have had a great holiday and return year after year, we also welcome new customers into the branch with open arms.

How we engage with the local community

Within branch we always try to help where we can within the local community, recently we have been raising money for the Butterwick Hospice as well as the Four Clocks Centre in Bishop Auckland.

To raise money for these worthy causes Lorraine, Shannon and Amanda from the branch decided to do a zip wire from the transporter bridge in Middlesbrough. We have also held a tombola within branch as well as “guess where the bear is going” and we are also taking part in the great north run to raise more money for the Butterwick Hospice.

As well as holding different events in branch to raise money we also work with local schools and organise their currency for school trips, we also hold an awards ceremony at Etherley Lane Primary school at the end of the year for students with full attendance.

During Christmas we donated gifts to The Womans Refuge of Bishop Auckland for the families that would be staying here over this period.

Branch location

We know our customers and we look after them. Let us help you find your perfect holiday - we're easy to find in the centre of Bishop Auckland.

Allerton, Amesbury, Andover, Ashington, Barnard Castle, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington Centre, Darlington Cockerton, Dawlish, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.