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Birtley Acting Branch Manager:Amy Simpson | Opened: 1988 | ABTA: 35175

4 Arndale House, Durham Road, Birtley,
Tyne & Wear DH3 2PG


Tel: 0191 4106677

View our Birtley branch Facebook page
Opening hours
Monday9:00am - 5:30pm
Tuesday9:00am - 5:30pm
Wednesday9:30am - 5:30pm
Thursday9:00am - 5:30pm
Friday9:00am - 5:30pm
Saturday9:00am - 5:00pm

Birtley branch profile

Welcome to Hays Travel Birtley, I have worked for Hays Travel for over 9 years. Starting at Chester-le-Street. I have over 11 years of travel experience and I have worked my way up throughout the years and now I am the manageress of Hays Travel Birtley. My favourite holiday destination is Las Vegas, which I have just recently visited again.

We are a small team in Birtley but we have a big reputation for your customer service. We have Lisa, Helen, Lewis and Karen who all make our fabulous team. Overall our team has 50 years travel experience to it is safe to say booking your holiday with us will ensure expert advice.

We offer all kinds of holidays from short breaks in the UK and city breaks to those far flung destinations and cruises around the world. Whatever you're looking for we have something for you. We are a friendly and welcoming branch and pride ourselves on excellent customer service. We have a good mix of regular and new clients and can offer every type of holiday to suit our customers needs. We can also offer foreign currency at very competitive rates, if its excursions you're into let us book your attraction tickets so you have nothing to budget for whilst in resort.

How we engage with the local community

In June 2016, Helen and Lisa attended the Birtley Athletics Club awards night, which was held at the Emirates Durham International Cricket Ground. We presented the trophies, paid for the medals and even donated a gift voucher for the raffle.

In August Amy and Helen attended a fun day at the Appletree Grange care home in Birtley. We donated the raffle prizes and a £100.00 gift voucher for the main prize. We helped out on the day gave goodie bags and sat with residents and their families where there was a puppet show on.

In October 2016 we donated a food hamper over £100.00 to Ouston Primary School as they were collecting food which was being donated to the People's Kitchen to help the less privileged.

In December 2016 Lewis and Lisa atteneded the Christmas Fayre where we had a Hays Travel stall. We donated a £50 voucher for the event. It was great meeting you all at this event!

The picture below is when we visited Birtley Hub Resource Centre. Helen and Lewis helped out on Saturday the 17th December 2016 to give the less fortunate a lovely Christmas dinner and sit with the guests. We were overwhelmed by the kindness of each and everyone of you that helped give the less fortunate presents and a lovely day to remember.

Branch location

We are located on the main front street of Birtley opposite Morrison’s hypermarket. Birtley offers free car parking within walking distance of our branch.

Allerton, Amesbury, Andover, Ashington, Barnard Castle, Bebington, Billingham, Birkenhead, Birtley, Bishop Auckland, Bishops Waltham, Blandford, Blyth, Bognor Regis, Bolton, Boscombe, Bournemouth, Bradford, Bridlington, Bridport, Broadstone, Budleigh Salterton, Castleford, Chapeltown, Chard, Chester City, Chester Le Street, Chichester, Christchurch, Connah's Quay, Consett, Cramlington, Crewe, Crewkerne, Crook, Crossgates, Darlington Centre, Darlington Cockerton, Dawlish, Dorchester, Durham, Eastleigh, Ellesmere Port, Exeter, Exmouth, Fareham, Ferndown, Flint, Fordingbridge, Fulwell, Gateshead, Goring, Gosport, Halifax, Hartlepool, Hassocks, Havant, Hedge End, Heswall, Hexham, Highcliffe, Honiton, Horwich, Houghton, Hythe, Jarrow, Jesmond, Keighley, Killingworth, Knaresborough, Lymington, Maghull, Malton, Metro Centre, Middlesbrough, Midhurst, Mold, Morpeth, Nantwich, New Milton, Newcastle, Newport, Newton Abbot, Newton Aycliffe, North Shields, Northallerton, Oswestry, Paignton, Peterlee, Petersfield, Pickering, Plymstock, Pocklington, Poole, Prenton, Redcar, Ringwood, Ripon, Romsey, Rustington, Ryde, Salisbury, Seaham, Sedgefield, Shaftesbury, Shanklin, Sherborne, Shildon, Shipley, Sidmouth, Skelmersdale, South Shields, Southampton, Southborne, Spennymoor, Stanley, Stockton Heath, Stockton, Sunderland, Swanage, Teignmouth, Thirsk, Titchfield, Tiverton, Topsham, Torquay, Totnes, Totton, Verwood, Wakefield, Wallasey, Wallsend, Wareham, Warrington, Washington, Wellswood, Westbourne, Westhoughton, Weymouth, Whitley Bay, Wimborne, Winchester, Winton, Wrexham Yeovil and York

For 4 or more rooms please call our Groups Team on 0800 408 4037.