Flight-Plus arrangements booked via this website are financially protected by the Civil Aviation Authority (under our ATOL number 5534). If you book a package on our website and Hays Travel is acting as your agent then you will be protected by the relevant tour operator's ATOL. Please refer to the tour operator's terms and conditions for details of their ATOL protection.
ATOL protection does not apply to all holiday and travel services listed on our website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.