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About Hays Travel

Hays Travel, the UK’s largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service.

Our independence from tour operators means you can trust us to offer the most extensive range of travel opportunities; from short breaks and flight seats to packages, cruises and tailor-made getaways.

This choice, combined with expert, impartial advice and unbeatable special offers, means that every customer gets the holiday that suits their dreams, and their budget.

From the minute we opened our first small retail shop in Seaham, Co Durham in 1980 I was hooked - I fell in love with the travel industry.

The company has come a long way since its humble beginnings. Our annual turnover is now over £650 million, and we employ more than 1,000 people. We have more than 100 branches nationwide, including two call centres in the north east; more than 400 homeworkers across the UK, and we're growing all the time.

In late 2013, Hays Travel completed the acquisition of Bath Travel, the south’s largest independent travel agent, and a company with a long and proud heritage.

Founded in 1924 in Bournemouth, Bath Travel has 60 branches and employs 360 people, with annual sales in excess of £100 million. This acquisition reinforces Hays Travel’s position as the UK’s largest independent travel agent, and prepares the group well for the future.

I’m so proud of our teams and the service they provide. The quality of our service doesn’t go without acknowledgement - I’m delighted to announce that the Hays Group recently won three awards at the 2014 Agent Achievement Awards, organised by Travel Weekly Group: Agent of the Year 2014 - Yorkshire, North Midlands and North East England; Agent of the Year 2014 - South West England and South Wales; and Agent of the Year 2014 - London and South East England. Thank you and well done to our great staff.

As well as finding people their ideal holiday, we arrange all the extras like car hire, transfers and insurance. There's also a foreign exchange bureau in each of our branches across the north east, where you can pick up commission free currency before you set off on holiday. To find your nearest shop click here

Over a hundred independent travel retailers also operate under the company’s licences and bonds. These agents form the Hays Travel Independence Group, a consortium which benefits from the company’s buying power, technology and back office expertise.For further information regarding the Independence Group please visit

As you’ve heard, our organisation is made up of hundreds of people and when clients and companies deal with us at any level, they usually use the words professional and friendly to describe us.

We’re also a company that cares. We have Investor in People accreditation and have been given Inner City 100 status because we engage with local communities in the north east. We were also named in the prestigious Sunday Times’ Best Companies in the UK to Work For list in 2006. I like to think we’re a company with heart and a company which rewards hard work.

As we’re constantly expanding, we’re always looking for people to join the team. People who, like us, are passionate about the industry. People who want to enjoy the rewards of their work. People who can carry our ethos’ professional and friendly. People who want to share in the success of a company which continues to go from strength to strength.

If you’re interested in starting an exciting career in the travel industry, call the recruitment team on 0191 510 5155 or visit

We’re also constantly recruiting experienced travel consultants to work from home as part of our telesales division. If you have at least two years travel experience within the last five and think you would enjoy the challenge and freedom of working from home why not call us now on 0800 412 5990 or visit us at

Statistics show people are increasingly shunning high street national multiples in favour of the personal service and local knowledge offered by independent travel agents. I believe it’s because of the great deals which companies like ourselves can offer - and because of the way we do business.

I'm proud of my team and what we have achieved together. I hope that as you browse the rest of this site, you'll catch some of our spirit, some of our ethos and some of the success we’re enjoying.

John Hays
Managing Director

Customer Service Business Hours:
We are open 7 days a week, Mon-Fri 8am - 10pm, Sat-Sun 9am - 6pm.

Telephone: 0333 033 9985

Hays Travel Limited
Customer Services,
25 Vine Place,
Tyne and Wear,

Registered in Great Britain No. 1990682
Vat No. 193 1671 95